Times are not guaranteed and larger items such as chairs
generally take a little longer.
Shipping Policy -
Vitalityweb attempts to ship your order within 24hrs
of being placed unless the product is on back order
or special order status. Orders placed on weekends or
holidays are shipped the following business day. Standard
U.S. orders are shipped UPS/FedEx Ground with online
tracking. USPS Mail Shipments are shipped only twice
a week and have an estimated delivery time of 1-2 weeks
for most items. Express 1-2 Business Day Delivery
and 2-3 Business Day Express shipping is also available
on most items. Standard and Shipping Included rates
are for most addresses in the lower 48 states only.
Some remote, island or other difficult to access locations
may be extra. If you know you are in a remote or difficult
to reach area it is best to contact us before ordering
so we can check the shipping rates to your address.
You can also call our office at (800) 796-9656 or (858)
218-1320 for ordering and availability.
In order to protect our customers, most
packages do require a signature on delivery. If you
would like to have the package left at your home without
a signature, simply fax us a signed note and copy of
your photo ID (888-796-9469) authorizing the package
to be left without a signature. Please note that in
most cases you are waiving your insurance and you could
be responsible if the package is lost, stolen or damaged.
All we can do is provide proof of shipment.
If an item stated as brand new is found
defective on arrival or an incorrect item was shipped,
the buyer understands that the product will be repaired
or replaced at seller's discretion in a reasonable amount
of time. All presumed defective or wrong items must
obtain a Return Merchandise Authorization Number before
returning. Product warranties are offered by the manufacturer
and will be honored by the manufacturer. Any shipping
and handling fees will not be returned in any case.
If an order is refused for delivery
or an order is canceled after it has already been shipped,
two shipping fees will be deducted prior to refunding
since we are billed shipping both ways from the shipping
APO's & PO's - we can ship
our products to APOs, other military addresses and PO
Boxes if you select USPS Mail when ordering. Some items
such as massage chairs, recliners and perfect chairs
are far too large for USPS Mail shipping.
International Customers: We do
ship most of our products internationally (Except Herman
Miller products). Pricing depends on weight and destination.
us a list of the products you are interested in and
your address for shipment options and pricing. We do
not cover import duty and/or taxes, nor do we know what
these fees will be for your order. You will be responsible
for any and all of these fees charged by your country.
Should you not pay your Customs Import Duty/Brokerage
Fees to the shipping company, we will charge the fees
to your account plus a $10 processing fee.
Payment Terms - We
Accept check, credit card, money order and Verified/Confirmed
PAYPAL (confirmed Paypal shipping addresses only) Orders.
For credit card verification we need to have the address
and phone number where the credit card bills are sent
(if different than the shipping address) as well as
the name as it appears on the credit card. All prices
are in US currency. Orders paid by Money Order are shipped
as soon as possible. Check orders will be shipped when
payment has been verified and has cleared. Please Mail
Checks/Money Orders to:
13820 Stowe Dr
San Diego (Poway), CA 92064-8800
Sales Tax - ONLY California
State Residents will be charged 7.75% sales tax. We
will not charge sales tax to residents outside of California.
Credit Card Online
Credit Card Online (separate billing and shipping addresses)
Credit Card using FAX (800) 796-9469 or (858) 218-1321
Check/MO through Postal Mail
Credit Card through Postal Mail
or (858) 218-1320 E-mail
Warranties- Any applicable product
warranty problem, repair or replacement is handled directly
through the manufacturer of the product.
Gift Orders - You may
have a product shipped to a friend or family member
as a gift. When Checking-out, please specify Order
by Credit Card online (separate billing and shipping
addresses). Be sure to include the name exactly
as it appears on the credit card, the address where
the credit card bills are sent and the phone number
of the owner of the credit card.
- We do offer quantity and wholesale discounts
on most of our products. For addition information, please
fill out our Distributor Application
form. Be sure to note which item you are interested
in and the quantities you would like to purchase. E-mail:firstname.lastname@example.org
Bounced Checks / Credit Card
Fraud - Bounced/NSF/invalid checks are assessed
a $25 returned check fee. Credit card disputes, Chargebacks
and Fraud are assessed a $25 processing fee. Applicable
Law - This Agreement shall be governed by and construed
in accordance with the internal laws of the State of
California without regard to its conflicts of laws rules.
Any and all disputes that may arise between you and
Vitalityweb/BackSport Health Products are to be conducted
and under the jurisdiction of San Diego County, CA.
General Provisions -
Applicable Law - This Agreement shall be governed by
and construed in accordance with the internal laws of
the State of California without regard to its conflicts
of laws rules. Any and all disputes that may arise between
you and Vitalityweb/BackSport Health Products are to
be conducted and under the jurisdiction of San Diego
County, CA. Vitalityweb/BackSport Health Products limit
of liability will never exceed the original invoice
amount. If any part of this Agreement is found void
and unenforceable, it will not affect the validity of
the balance of the Agreement, which shall remain valid
and enforceable according to its terms. This Agreement
may only be modified in writing by an authorized officer
of Vitalityweb/BackSport Health Products. This is the
entire agreement between Vitalityweb/BackSport Health
Products and You relating to any and all products sold
and it supersedes any prior representations, discussions,
undertakings, end user agreements, communications or
advertising. We reserve the right to refuse any order.
We do not offer a price guarantee on products we sell
and prices are subject to change at any time without