HUMAN TOUCH / iJoy / INTERACTIVE HEALTH RESIDENTIAL CONSUMER PRODUCT WARRANTY INFORMATION

CANADIAN CUSTOMERS: Canadian In-Home Service is only available in most major metropolitan areas. Human Touch / Interactive Health and Vitalityweb are not responsible for any duties, taxes, or other fees associated with the import or export of products covered under this warranty program. Warranty is not valid for chairs shipped out of the United States and Canada. Refurbished/Factory Renewed chairs are shipped under the following code: "CODE SH: 9401.61.90.00 Chair, leather covering, completely refurbished in the United States". Since the chairs are completely Refurbished in the US, this MAY help to decrease or eliminate import taxes to Canada. Please note that extended warranties are now valid in CANADA.

HUMAN TOUCH / INTERACTIVE HEALTH MASSAGE CHAIRS - - PERFECT CHAIRS

Human Touch / Interactive Health Residential Warranty Information:
In the rare instance that something goes wrong with a Human Touch or a Get-a-Way chair, an extended warranty will provide you with the piece of mind that your purchase will be covered by Human Touch after the standard warranty expires. An extended warranty will also provide you with access to Human Touch's extended service hotline, ensuring that repairs are performed using approved methods and materials by authorized personnel. Extended warranties are also available on Factory-Renewed/refurbished Human Touch products. All warranties are only for residential customers. Chair warranties below do not apply for commercial, industrial or other nonresidential use. For Non-Residential or Commercial use Human Touch offers a One Year Parts Only Warranty for New Chairs. Please note that Extended warranties are not available for orders outside of the USA and CANADA.
For as little as $7 per month you can protect your investment.
PROTECTION PLAN BENEFITS AND COST OF OWNERSHIP
	Service Feature	Standard New Chair Warranty	Standard Refurbished Warranty	Extended Two (2) Year Coverage		Extended Five(5) Year Coverage
Casual iJoy Chairs
	In-Home Service	90 Days	N/A	2 Years		N/A
	Parts and Materials	1 Year	90 Days	2 Years		N/A
	Structural	3 Year	90 Days	3 Years		N/A
	MSRP	Included	Included	$99		N/A
Signature Human Touch Chairs
	In-Home Service	1 Year	N/A	2 Years		5 Years
	Parts and Materials	1 Year	90 Days	2 Years		5 Years
	Structural	5 Year	90 Days	5 Years		5 Years
	MSRP	Included	Included	$199		$369.00
Elite HT-1650 & HT-7450 Ultimate Massage Chairs
	In-Home Service	1 Year	N/A	N/A		5 Years
	Parts and Materials	3 Years	90 Days	N/A		5 Years
	Structural	5 Years	90 Days	N/A		5 Years
	MSRP	Included	Included	N/A		$369.00
Human Touch Series 2 Perfect Chairs (PC-410, PC-500, PC-510, PC-085, PC-086)
	In-Home Service	1 Year	N/A	2 Years		5 Years
	Parts and Materials	2 Years	90 Days	2 Years		5 Years
	Structural	3 Years	90 Days	3 Years		5 Years
	MSRP	Included	Included	$179		$299
Human Touch Series 1 Perfect Chairs (PC-6, PC-095, PC-075)
	In-Home Service	N/A	N/A	2 Years		5 Years
	Parts and Materials	1 Years	90 Days	2 Years		5 Years
	Structural	1 Years	90 Days	2 Years		5 Years
	MSRP	Included	Included	$179		$299
COST PER MONTH ONCE PLANE COVERAGE BEGINS
		Standard Warranty	Refurbished Warranty	Two(2) Year Warranty		Five(5) Year Warranty
	Cost of Coverage	No Cost	No Cost	$8.29/Month		$6.15/Month
AVERAGE CONSUMER COST FOR OUT OF WARRANTY REPAIRS
		Owner Repair		In-Home Repair		Factory Repaired
	Labor	$0		$255		$195
	In-Home Pickup	$0		$0		$100
	Shipping	$50		$150		$300
	Parts	$350		$400		$350
	Total	$400		$805		$945

Massage Chairs Now Available from Human Touch

What is not covered: Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

WHAT IS REFURBISHED??

All Human Touch® products are built with the finest materials, incorporate industry-leading massage technology and are supported by expert customer support. Our Refurbished products are no different. Our professional refurbishment process begins with replacing all massage mechanism components. Then, we extensively test and evaluate the chairs to ensure they are as close to new as possible. Once the internal elements are taken care of, we move to the exterior. In addition to ensuring the upholstery is factory fresh, we try to replace any badly scratched parts with factory-fresh parts as well (but some minor blemishes are unavoidable on refurbished products). Sometimes a new chair will be marked a refurbished simply because of some minor cosmetic scratches that can not easily be repaired or replaced. As with all our chairs, our Refurbished products come with a Limited Warranty against defects in materials or workmanship for a wide range of seating and massage components. So you can rest assured you’ll enjoy the same comfort, wellness benefits and beauty of our new chairs for a price that will make you feel pretty good as well.

WHAT IS FACTORY RENEWED??

Human Touch® Factory Renewed products feature the same comfort, wellness benefits and beauty of our new chairs – with an equally attractive price. Our Factory Renewed products undergo extensive testing and evaluation to ensure they are as close to new as possible. And, our Factory Renewed products actually feature the same industry-leading warranty that covers our brand new chairs. So you can be sure you’re protected against any defects in materials or workmanship for a wide range of seating and massage components. The upholstery is factory fresh and, when necessary, scratched parts have been replaced with factory-fresh parts as well (but some minor blemishes are unavoidable). They even come in the same brand new packaging as our new chairs. So really, the biggest difference between our Factory Renewed products and our new products is the discounted price.

"I just wanted to offer a little praise and feedback! I had been shopping around for this chair for some time and am very pleased with not only the price but the quality of the refurbished chair I received through you. It's wonderful, your service and delivery are fantastic. I wouldn't hesitate to order from you again. Thank you" - Beth S.
"Great chair!! I'm impressed!! It was "Refurbished" but it seems new!!" - David S.
"Great Chair/"perfect" in every way ...." Richard B.
"You've got to get one of these chairs! Like new! Fast shipping too. Great ..." Chris S.

• Field Service (In-Home): Human Touch will supply parts and schedule service with a third-party service provider to repair the chair at the purchaser's location. In-Home Service is only available in the US 50 states and some major Canadian Cities. For some remote or island addresses the chair (or parts) may need to be returned to the manufacturer for service by technicians.
• Parts Only (Parts): Human Touch will supply new or rebuilt, at Human Touch's option, repair or replacement parts in exchange for defective parts that are covered by this warranty and provide return shipping to purchaser for repairs performed at the factory. It is the consumer's responsibility to return the defective unit to Human Touch in the original packaging or in approved packaging that is available for sale from Human Touch. Any repair or replacement parts will be warranted for the remainder of the original manufacturer's warranty period or ninety (90) days from installation by an authorized repair technician, whiChairr is longer. Replacement parts or units are the property of the consumer; the replaced parts or units become the property of Human Touch.
• Structural (Metal Frame): Human Touch will supply packing materials and repair parts covered by this warranty and return shipping to purchaser for repairs performed at the factory. The consumer is responsible for returning the defective unit to Human Touch in the packing materials provided.

• Warranties are only valid within the United States and Canada provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does note include any accessories or enhancements.
• Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Interactive Health authorized field service personnel to maintain warranty coverage. For some remote or island addresses the chair (or parts) may need to be returned to the manufacturer for service by technicians.
• Softening of foams and filling composites in pillows, pads, and memory foam kits do not constitute a defect under this warranty as those items naturally soften with use.
• Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Cosmetic issues such as fabric cracking and pealing are not covered under the standard warranty.
• Natural markings, grain, and dye variations in leather does not constitute a defect under this warranty as no two pieces of leather are alike.
• OEM products are completely self-contained and must be returned to Human Touch for service. The warranty covers only the massage assembly, cord and controller against mechanical defects.
• Shipping and freight coverage under this warranty requires scheduling by Human Touch and only includes "curbside" pickup/delivery. It does not include any duties, taxes, brokerage, or other import/export fees. "In-Home" pickup/delivery is available at an extra charge.
• For returns, the consumer is responsible for packing the product in the original box or in approved packaging that is available for sale from Human Touch. Products received without a valid RMA number or one clearly marked on the box will be refused.
• Warranties do not cover any loss or damage resulting from: improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power; dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance; transportation damage; theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
• Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.
• Warranties are nontransferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement.
• All Warranties begin on DATE OF PURCHASE, no allowance or extension is offered for delivery and/or installation.
• Warranties do not apply to rental, business, commercial, institutional, or other nonresidential users.
• For Commercial Use, Human Touch offers a one year parts only warranty on New Chairs. In-Home Service is not included for non-residential use.
  
• Proof of purchase (original receipt) is required for all warranty repairs or service.

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